Website Accessibility Policy

Notice Date: October 10, 2021

At ICBC E-LEARNING, our mission is to increase access to high-quality education for everyone, everywhere – including learners with disabilities. We seek to understand and respect the unique needs and perspectives of the ICBC E-LEARNING global community, and we value every learner. Accordingly, we are committed to ensuring that www.icbc-elearning.com is accessible to individuals with disabilities and that our platform permits content providers to develop and post accessible content. To meet this goal, we are committed to the following:

• We aim to conform www.icbc-elearning.com with the Web Content Accessibility Guidelines (“WCAG”) 2.1 AA, published by the World Wide Web Consortium, and provide course authoring tools that permit content providers to post course content that conforms with WCAG 2.1 AA. We verify conformance through a combination of manual code inspection, automated testing using industry-recognized tools, compatibility testing using the most widely used accessibility support tools and, from time to time, review by an independent website accessibility consultant.
• We prioritize accessibility bug fixes to ensure they are remedied with the same level of priority as any other equivalent loss of function for individuals without disabilities.
• We link to this policy from the icbc-elearning.com and distribute it to content providers and relevant ICBC E-LEARNING employees and contractors.
• We require that all course videos include timed captions and that all content providers comply with their independent obligations under applicable accessibility laws, in an effort to help ensure that course content posted on www.icbc-elearning.com will meet a wide variety of requirements of learners with disabilities. To assist content providers in their efforts, we publish and distribute Accessibility Best Practices Guidance for Content Providers.
• Our team includes a website accessibility specialist who is knowledgeable on website accessibility and digital accessibility standards and responsible for coordinating ICBC E-LEARNING’s responsibilities with respect to accessibility.
• We provide annual training to ICBC E-LEARNING employees and relevant contractors on ensuring www.icbc-elearning.com conforms to WCAG 2.1 AA.
• We welcome accessibility-related feedback, including requests through the contact inbox, which is managed by a knowledgeable ICBC E-LEARNING support team.